Shipping & Delivery
Once we receive the order, our team will verify the following information -Name, address, payment information, if everything is correct, your order will be processed. Items are shipped from our fulfilment centres in Sydney & Melbourne or directly from the supplier warehouses depending on what is available where.
Shipping charges for Visitec is a flat rate of $15 INC GST for orders upto $500 and Free for orders over $500. Processing time for Visitec is 2 business days.
If your order has multiple brands, we will consolidate them at our fulfilment centre and send as one shipment, please note that this may increase processing times as we will need to consolidate the shipment.
If there are significant quantities of every single brand, then we will send them as multiple shipments directly from our suppliers warehouse. For any clarification please feel free to call our sales team at 1300 400 995.
Our preferred method is through Australia Post or Star Track Express for orders that are sent from our fulfilment centres.
Our suppliers use other couriers like Star Track, Fastway, Toll, TNT express, Victoria Freight Service and a few other. So, for orders that are coming from our supplier warehouses, they could be in any of the above carriers.
When orders are shipped, we send you an email with tracking information and the carrier website address.